Loans

Frequently asked questions about our loans

• The App Tells Me That I Can't Apply for a Stream Loan at This Time

• Why Can't I Change My Name in My Application?

• Why Do You Need a Direct Debit Set Up to Get a Loan?

• Can I Increase My Loan Offer?

• What Happens if I Can't Make My Repayments on My Loan?

• How Is Stream Different From Other Loan Providers?

• Who is the Loan Issued By?

• I Didn't Receive an SMS Code

• Can I Get a Copy of My Data?

• Can I Get a Stream Loan Without a Credit Score?

• Loan Terms & Conditions

• Loan Pre-Contract Documents

• What is a Soft Search and How is This Different from a Hard Search?

• My Loan Has Not Arrived

• When Will My Direct Debit Be Taken?

• Will Taking Out a Loan with Stream Affect My Universal Credit Payments?

• I Want to Cancel My Loan Application

• Can I Keep Making Repayments After I Leave My Employer?

• Can I Change My Loan Repayment Date?

• Can I Pay Off My Loan Early?

• Can I Make Overpayments to My Loan?

• Things to Know Before Applying for a Stream Loan

• Will a Hard Search Be Left on My Credit Report?

• How Do I Update My Direct Debit Details?

• What is a Credit Reference Agency?

• What Documents or Details Do I Need to Provide to Get a Stream Loan?

• Why Can't I See the Loan Icon on the App?

• How Long Does the Loan Application Take?

• I Can't Find My Bank to Use in My Loan Application