My Earnings are Correct, But I Can't Transfer Pay

Your available balance will not be the same as your earnings.

  • We always consider your pay period. Any earnings from outside your current pay period will not be available to transfer. You will have already been paid for these in your regular paycheck.

  • Employer-set limits are applied to your earnings by default. These can include a cap on the percentage of your earnings you can access early, the maximum amount of money you can access early, and the maximum number of Pay transfers you can make in a single pay period. Remember, your limits are per pay period, not per payday.

  • Your balance will include any pay transfers you have already made. If you are on an arrears schedule, pay transfers carried over from your previous paycheck may still affect your current balance.

A full breakdown of how your balance is calculated can be found by tapping the ℹ️ symbol at the top of the Track page.