Your available balance can change even if you have not transferred pay. This happens because your available balance is also based on:

1. Your earnings

2. Your limits

3. Your pay period

If any of these change, your balance will update automatically. Here is how it works:

Your Earnings

If your employer adjusts your earnings (removes shifts, reports absences, changes your hourly rate or the number of hours you worked), your balance will automatically update. You can check your reported earnings by going to the Track page and tapping on Earnings.

Your Limits

If your limits are updated by you or your employer, your available balance will show this change right away. See Setting Up and Editing Pay Limits for more details on limits.

Your Pay Period

Your balance is based on the earnings your employer reports for the current pay period. If your employer changes the start or end dates, some earnings may no longer be available to transfer if they fall outside the updated pay period.

To check for recent changes to your pay period, raise a ticket with the Customer Support Team who can confirm this for you.

Just Been Paid?

Once payday arrives, your pay period moves to the next cycle. This means that earnings from the previous pay period are no longer available to transfer because you have already received them in your paycheck.

If you are on an arrears schedule, any past pay transfers that have not been settled yet will carry over. These carried over pay transfers will reduce your available balance as they are still due to be settled.