The most common reason your shifts have not appeared in the app is that your administrator (usually your employer's HR/People Team or Payroll Department) has not yet sent these shifts to us.

The approval/submission frequency of worked shifts can vary, depending on your employer. To ensure account security, we rely on the information sent to us directly. Therefore, we cannot update or add these shifts for you.

The Stream does not have the ability to change or add shifts at your request. Your worked hours will appear automatically in our system once we receive them from your employer.

Please reach out to your employer to ask about any worked shifts missing from your Stream account.

We cannot add shifts at your request. These must be properly approved and sent to us by your employer.

The frequency with which these shifts will update depends entirely on your employer. This can be anywhere from 4 hours to 1 week after a shift has been completed.

If you are unsure of your shift sync schedule, please direct these questions to your HR team or pay portal when available.