What is the Arrears Zone?

The Arrears Zone only affects people who are paid after they work (arrears). If you are paid before you work, check out the article How is streaming affected if I'm paid in advance?.

The Arrears Zone is a period when you can access wages from both your last pay period and your current one. This happens because we let you take out money you have already earned, even before payday.

During the Arrears Zone, your available balance will include:

  • Wages you earned in the previous pay period but have not been paid for yet.
  • Wages you are earning right now in the current pay period.

How do I see this on the app?

When you are in the Arrears Zone, your balance will show wages from both pay periods. You can see this by tapping the ℹ️ icon in the Track section of the app.

When you transfer pay in the Arrears Zone, it may use money from:

  • The current pay period,
  • The previous pay period, or
  • Both pay periods.

Sometimes, the Pay transfer may be split between pay periods, depending on how much you have earned at the time.

To find out which pay period the money is coming from, you can open the app and go to 'Track' -> 'Pay transfers' -> 'Settlement details'.

You can also check your Salary Statement to see if any pay transfers are being split or carried over to the next pay period.