If you have made a pay transfer and it has been longer than the expected timeframe (see If I Choose to Transfer Pay, How Long Does It Take to Reach My Bank?), you will first need to speak with your bank.

If your bank has confirmed they have not received your transferred funds, please raise a ticket with the Customer Support Team and include the below:

1. Your employee ID number (on your payslips or your employer can confirm this for you).

2. The date for the pay transfer you are missing.

3. The amount for the pay transfer you are missing.

4. The bank account and sort code numbers that you were expecting these funds to go to.