There are many reasons why you might not be able to use the app. The most common ones are listed below: You have been locked out of the app: If you tried to log in many times with wrong details, you will be locked out to protect your account. See the article on I've been locked out of my account, what do I do? The app will not open: If you tried to open the app and it has a technical error (blank screen, loading circle spins, app crashes, etc.), please see the article on how to resolve common app issues. I cannot log in: Please check you are using the email address you registered with. Also, make sure you followed all steps in the article on how to log in to Stream. Your account has been disabled or paused: There are many reasons why your account might be paused or disabled. See the article on why your account might be paused or disabled. You are having trouble downloading the app: If you are having difficulty downloading the app, please see the article on how to download the Stream app.